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Frequently Asked Questions

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Will my employer accept a provider card from American Resuscitation Council?

Provider cards and credentials from American Resuscitation Council are accredited and accepted by the majority of employers. The courses we provide are accredited by Postgraduate Institute for Medicine and offer AMA PRA Category 1 Credits™ which also includes ANCC, ADA, and ACPE credits.


Will my certification include American Heart Association (AHA) credentials?

No, our entire library of curriculum is written and formed by our organization, American Resuscitation Council. As the creators of this curriculum, the certification card you will receive is directly from and represented by our organization. Our curriculum mirrors the latest emergency cardiovascular care (ECC) guidelines as well as the standards published by the International Liaison Committee on Resuscitation (ILCOR).


When will I receive my provider card?

After successfully passing your exam, a digital copy of your provider card will be emailed to you. Your provider card will be valid the moment you complete your exam, and will remain valid for two (2) years. You will be able to download, file, and/or print this digital card as needed and best for you. American Resuscitation Council is proud to support Green CME by offering this digital provider card and processing employer verification online. These digital and online systems are highly efficient and allow us to offer the courses at a lower cost.


Are your courses accredited and will I receive continuing medical education (CME) credits?

Yes, all American Resuscitation Council courses are accredited and allow you to receive continuing medical education (CME) credits. Each course we provide is accredited by Postgraduate Institute for Medicine and offers AMA PRA Category 1 Credits™ (including ANCC, ADA, and ACPE credits). Additionally, our curriculum fully complies with the latest emergency cardiovascular care (ECC) guidelines and standards published by the International Liaison Committee on Resuscitation (ILCOR). Each course offers up to eight (8) CE credits.


What happens if I fail an exam?

You will be required to receive a score of 80%, or higher, to pass your exam. The results of your exam will be calculated immediately, showing you if you passed or failed. If you fail 3 times, your course will be locked and you will need to repurchase.


What happens after passing an exam?

Immediately upon passing your exam, your certificate and digital copy of your provider card will be available for download and printing on your dashboard.. The card is valid from the moment you pass the examination for a period of two years. You will also be able to review which questions you answered incorrectly with detailed rationale.


Will I receive physical study materials?

No. All of our curriculum is 100% digital and online-based. Once you check out and set up your account you will have instant and 24/7 access to the course curriculum and the certification exam using any computer, tablet, or smartphone.


Will I be required to attend an in-person skills test and/or exam to complete my certification?

In-person testing is not required to complete any of our courses. Instead, you must demonstrate you have mastered the didactic material by passing the certification exam. It is recommended, before taking an ACLS or PALS course, you have a solid foundation of Basic Life Support (BLS), including hands-on training. If you choose to learn this material for the first time, you must use our curriculum only to supplement your existing educational program.


What is the minimum passing score on the exam?

To pass, you must achieve a score of 80% or higher. If you do not pass on your first attempt, you will have up to three attempts to succeed.


I can't log in to my account!

Common mistakes when learners are not able to login to their account include:

  • Using the wrong, or having forgotten, your password.
  • Entering an incorrect email address. The email address you use to log in must be the same email address used at the time of registration or our system will not recognize your account. If you use more than one email address to create online accounts, try using others as your "email" option on the login page.
  • A typo in the email address. Ensure the email address you are entering is the same address used at the time of registration by confirming the email address you are entering is typo-free.

If you remain unsuccessful after using the tips above, please contact us. We will be happy to assist you.