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Frequently Asked Questions

Curriculum & Exam Questions

CME Questions

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Most Popular

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Registration Questions

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When will I receive my provider card?

After successfully passing your exam, a digital copy of your provider card will be emailed to you. Your provider card will be valid the moment you complete your exam, and will remain valid for two (2) years. You will be able to download, file, and/or print this digital card as needed and best for you. American Resuscitation Council is proud to support Green CME by offering this digital provider card and processing employer verification online. These digital and online systems are highly efficient and allow us to offer the courses at a lower cost.


Are your courses accredited and will I receive continuing medical education (CME) credits?

Yes, all American Resuscitation Council courses are accredited and allow you to receive continuing medical education (CME) credits. Each course we provide is accredited by Postgraduate Institute for Medicine and offers AMA PRA Category 1 Credits™ (including ANCC, ADA, and ACPE credits). Additionally, our curriculum fully complies with the latest emergency cardiovascular care (ECC) guidelines and standards published by the International Liaison Committee on Resuscitation (ILCOR). Each course offers up to eight (8) CE credits.


What happens if I fail an exam?

You will be required to receive a score of 80%, or higher, to pass your exam. The results of your exam will be calculated immediately, showing you if you passed or failed. If you fail 3 times, your course will be locked and you will need to repurchase.


What happens after passing an exam?

The results of your exam will be calculated immediately, and your results will be shown on the screen. Once you see the notification you've successfully passed the exam, you will also be able to review the questions you answered correctly and/or incorrectly, along with a detailed rationale of each question. Next, you will receive your provider card.


Will I receive physical study materials?

No. All of our curriculum is 100% digital and online-based. Once you check out and set up your account you will have instant and 24/7 access to the course curriculum and the certification exam using any computer, tablet, or smartphone.


Will I be required to attend an in-person skills test and/or exam to complete my certification?

In-person testing is not required to complete any of our courses. Instead, you must demonstrate you have mastered the didactic material by passing the certification exam. It is recommended, before taking an ACLS or PALS course, you have a solid foundation of Basic Life Support (BLS), including hands-on training. If you choose to learn this material for the first time, you must use our curriculum only to supplement your existing educational program.


What is the minimum passing score on the exam?

To pass, you must achieve a score of 80% or higher. If you do not pass on your first attempt, you will have up to three attempts to succeed.


I can't log in to my account!

Common mistakes when learners are not able to login to their account include:

  • Using the wrong, or having forgotten, your password.
  • Entering an incorrect email address. The email address you use to log in must be the same email address used at the time of registration or our system will not recognize your account. If you use more than one email address to create online accounts, try using others as your "email" option on the login page.
  • A typo in the email address. Ensure the email address you are entering is the same address used at the time of registration by confirming the email address you are entering is typo-free.

If you remain unsuccessful after using the tips above, please contact us. We will be happy to assist you.


Once registered for my course, what is the time available for completing the course and exam?

You have 90 days from date of registration to complete the course. Once you have registered for your course, you can choose to complete the curriculum and certification exam in the time best suited for you. Many learners complete their course in an afternoon, while some complete the material and exam over several months.


Will my exam be timed?

You will have a total of 120 minutes to complete the exam in one uninterrupted session. Your exam will be scored immediately after you finish answering all questions or once the 120 minutes have elapsed. To pass, you must achieve a score of 80% or higher. If you do not pass on your first attempt, you will have up to three attempts to succeed.


How long will I need to study to pass an exam?

The amount of time required to study will depend on your current level of competence. Your account dashboard has over 8 hours of curriculum to assist you in preparing for your certification exam. Most experienced providers can review the updated guidelines and pass their exams within 1-2 hours. Additionally, once you have paid and registered for courses, there is no time limit or expiration date to complete the course.


I forgot my account password. What should I do?

If you forgot your password, simply click "Forgot Password?" located on the login page beneath the email and password text boxes. Once you click this link you will be asked to enter the email address associated with your account. Once the correct email is entered, you will receive an email with instructions that will assist you in resetting your password. If you do not receive this email within 1-2 minutes, please check your "junk" or "spam" folder. If these steps do not allow you to reset your password, contact us for additional assistance.